Be winter ready

How to prepare for storms and bad weather

There are important precautions you can take in the rare event power is cut due to bad weather or if you are worried about gas safety.

The energy networks are built to withstand high winds, heavy rain and snow. But sometimes severe weather can bring down power lines and cause power cuts. Gas central heating boilers also work harder in colder months, so it’s best to prepare and make sure your gas appliances are winter ready.

When severe weather is forecast

There are some important precautions you can take in the rare event power is cut or if you are worried about gas safety.

Prepare - Make a plan: know what to do if you have a power cut or smell gas

• Follow your network operator on social media so you can find local updates. Find them at www.energynetworks.org/customers/find-my-network-operator   
• Save 105, the free national power cut emergency number, to your phone.
• Save 0800 111 999, the free national gas emergency number, to your phone.
• Keep a mobile phone fully charged so you can use it to go online for updates or call if you have a power cut.
• Keep a torch handy in case you are without power during the night.
• Have warm clothes, blankets and food which doesn’t need heating accessible.

Care - Check in with people who might need extra help

• Check on neighbours, family and friends to make sure they have a plan if they have a power cut or smell gas
• Check now to see if you or someone you know can get extra help during bad weather through the Priority Services Register
• The Priority Services Register is a free service to help people who have additional needs. You can sign up by contacting your energy supplier and network operator. Remember to keep your supplier or network operator updated if your circumstances change

Share - Share this information so friends and family can make a plan too

• Share this information and the www.powercut105.com/en/be-winter-ready website with others

What’s the role of network operators?

Energy network operators monitor bad weather closely and prepare their response with extensive emergency plans.

Before a storm. Preparations don't just happen just before a storm. We make sure trees are trimmed all year round to cut the risk of them falling or their branches touching power cables or other infrastructure. We also plan shifts for winter, so extra emergency teams are available around the clock when needed.

When a storm is forecast. Network operators arrange standby emergency teams and place vehicles and resources in strategic locations - like big substations or in remote parts of the network. That way we can make repairs quickly if we need to. Control rooms and local network operator customer service teams also bring in more staff so we can keep customers informed and support our engineers on the ground.

During a storm. We co-ordinate a joint response from across the energy networks. We collate information from our members and share updates through the news and social media. We also update our Be Winter Ready advice and our social media channels with the latest information and customer guidance. If a storm is causing issues, you'll see an orange banner at the top of this website. It will also direct you to the latest information.